Frequently Asked Questions

Please read our FAQ before sending us a message.

After payment you will automatically be redirected to the download page where you can download the files. The files will also be auto sent to your email. WE INSIST you check your email spam/junk folder; at times the email ends up in that folder. Go to Download Guide

When you download one file, it will come in .zip format. You will have to unzip it. In the unzipped file, you will find three formats: SVG, DXF and PNG.

PC: Right-click on the zip file and click “Unzip” or “Extract” (depending on your computer)
MAC: Simply double-click on the zip file and it will unzip.
iPhone: Download app ‘iZip’ from App Store. Unzip the file using the app. Import it into software app.
Android: Select the file and click on ‘Extract.’ Import to software app and use.

Usually after successful payment, the file will be emailed to your purchase immediately. Or you can also download the file via login account on the website.

All designs have an SVG file included. The svg sometimes adopts the icon of the browser that you download it from.

Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over.

Open up Design Space. You do need an account with Cricut to use Design Space.

Next, click on the Upload Images icon on the left hand side. From there you will choose the image upload option on the left hand side and click on the blue icon to proceed with your upload. Browse for your file, select it, and click on Open. Once you have opened your file, a preview will appear in the box. You will then be prompted to change the image name if desired (it defaults to the file name from your computer).

Once you are satisfied with those edits, click on the green ‘Save’ icon to save your design to your library. On the next screen, you will see your library and any design you have uploaded. When you are ready to insert a design to your canvas, click on it (a green checkmark will indicate it is selected), and then select ‘Insert Images.’ Your design is now added to your canvas and is ready to edit and cut!

 

After your files are unzipped, you are ready to begin using your files in Silhouette. Remember, Silhouette Basic Edition users will want to use the DXF files, and Silhouette Designer Edition users can use either the SVG or DXF files. There are three methods you can use to open your files. All of these methods require you to open up your Silhouette Studio software FIRST. Your files will not properly open unless you open from WITHIN Silhouette.

Method 1 :
This is the File>Open method. Open up Silhouette, and in the upper left hand corner click on the ‘File’ icon. Then scroll down and click on ‘Open.’ You will then navigate to the folder your file is located in, click the file, and select OK to open.

Method 2 :
This is the Drag and Drop method. It is very simple and all you need to do is Drag the file you would like to open into your Silhouette work area. If the file type is compatible with your edition, it will be placed in your work area where you dropped it.

Method 3 :
This is the Silhouette Library method. You can add any compatible file to your Silhouette Library so that you can place it in your work area without searching for it on your computer. To add a file to your library, open up Silhouette and click File>Import>Import to Library. You will then be able to search for the file you would like to add to your library. Click OK and your file will now be available to you to use at any time while working in Silhouette. Now, if the file you would like to use is already in your library, you can start a new project by opening up Silhouette and then clicking on the ‘Show Library’ icon located on the left hand side. Locate the design you would like to use, and double click it. The design will now be added to your work area.

Yes, absolutely. You can use the PNG file for iron-on transfers and printing onto paper. Please set your required print size on your printer before printing.

I have created a tutorial (step by step) about how to buy and download the files: HERE

If you do not have a paypal account, you can still pay normally via debit or credit card. We have a very detailed article on how to pay. You can view it at Pay with debit and Credit Card

Yes, absolutely! You can use the designs on up to 100 physical items per design. These files may not be resold, shared or distributed in any way or form.

PLEASE NOTE: You may not use, upload or sell these designs on any print on demand website or any other dropship design and upload site.

Digital files are not “returnable”. As such, we do not offer refunds or exchanges for any reason. For this reason, we ask that you take the time to verify that you are purchasing file types that will work with your machine, and for your needs.

Check out our CONTACT PAGE and you will find an easy way to get to us.

You can either email us (support@svghalloween.com). We will respond to either.